Unify 2025 FAQs

Your questions about First Due Unify 2025—answered.

What should I bring to the conference?

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We encourage attendees to bring any device (laptop, tablet or cellphone) needed to properly engage and participate in Unify sessions, demos and trainings.

What's the dress code?

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For sessions during the conference, business casual is appropriate. However, we encourage semi-formal attire for the Welcome Reception at the World War 1 Museum & Memorial.

Will WiFi be available?

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Secure WiFi will be available to conference attendees. Details will be provided onsite.

Directions to Welcome Reception:

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Recommended walking and driving routes will be made available to all conference attendees before arriving onsite, as well as in the Unify Mobile App.

How do I access the mobile app?

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1. Download "First Due Unify" from the App Store or Play Store.  

2. Open the First Due Unify App to see interactive maps, event details, create your personal schedule, and more!

Who can I contact if I have additional questions?

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If you have questions in advance, please reach out to events@firstdue.com. While onsite, a dedicated registration and help desk will be available for the duration of the event in the Washington Park Place Foyer.

What is included in the registration?

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Your registration grants you access to general, breakout, and support sessions, along with conference materials.
Please see full details for each ticket type.

What are the methods of payments accepted for registration?

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Tickets can be secured online via credit card or ACH Bank Transfer. For those who select ACH Bank Transfer, please follow the ACH Transfer instructions. Your registration is not considered confirmed until payment is made.

How do I sign up for sessions?

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The full conference agenda will be shared closer to the event date. Several sessions will be repeated and will be available on a first come, first serve basis at the event.

What if I am tax exempt?

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We can provide tax exempt registration if you are taxed exempt in Texas through request.  Please reach out accounting@firstdue.com prior to registering and include your tax exemption certificate and our team will confirm your tax exemption status and provide you with a tax exemption registration link.

What’s the difference between the Pre/Post Conference Sessions and the Main Event at Unify?

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Pre & Post Conference:
Designed for deeper engagement, these sessions offer small group coaching, hands-on training, interactive workshops, and peer roundtables. It’s a chance to collaborate in a more focused setting, ask specific questions, and build confidence using First Due in your daily workflows. Pre and Post Conference sessions will be capped at 150 guests each day. Pre & Post sessions will have similar content. We recommend attending one or the other. 
Main Conference:
The core event features keynote sessions, a live product roadmap reveal, guest speakers, user-led presentations, and admin-focused training. This is your opportunity to learn what's next for the platform, hear real success stories, and sharpen your skills across all areas of First Due. 

Do you accept payment by check?

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Payment Methods Accepted for Unify 2025: ACH, Wire or Check

  • Check Payable to: Locality Media, Inc.
  • Check Remittance Address: PO BOX 782840 PHILADELPHIA, PA 19178-2840
  • Include Invoice Number in check memo or ACH Addenda (from invoice sent via email)

Can I pay onsite for my "Offline Payment" ticket? 

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No. All attendees must complete payment in advance to confirm their registration. If you selected the "Offline Payment" option during registration, your payment must be received and processed before the event (via credit card or check).

We do not accept onsite payments at the conference venue.
Attendees who have not completed payment before arrival will not be allowed to enter the conference.

What is Unify?

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Unify is First Due’s exclusive annual user summit that brings together agencies using First Due across all areas of their operations. It’s a collaborative space for leaders and teams to connect, share insights, and explore innovations shaping the future of Fire and EMS.

Who should attend Unify?

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Unify is designed specifically for agencies currently using First Due or any of its product suites. Attendees typically include:

  • Fire and EMS leadership
  • Operations and administrative staff
  • Training officers and technology managers
  • Teams responsible for data, reporting, and compliance

What kinds of sessions and topics are covered?

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Unify features a mix of presentations, workshops, and panel discussions focused on innovation, collaboration, and operational excellence. Sessions highlight:

  • Best practices and success stories from peer agencies
  • Emerging technologies and data-driven insights
  • Strategies for improving efficiency, safety, and service delivery
  • Opportunities to engage directly with the First Due team and explore product advancements

What are the benefits of attending?

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  • Learn directly from First Due experts and fellow agencies
  • Discover new tools and workflows to enhance your operations
  • Gain early insight into upcoming features and innovations
  • Network with peers who share similar challenges and goals
  • Bring back actionable strategies to improve your agency’s performance

Can I participate even if my agency is new to First Due?

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Yes. Whether your agency has recently implemented First Due or is expanding into new modules, Unify offers valuable learning and networking opportunities for all experience levels within the platform.

How do I stay informed about Unify?

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Stay up to date by signing up for the Unify mailing list.

You’ll receive updates on event announcements, registration details, and opportunities to participate.

How can I get involved as a speaker or sponsor?

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First Due typically opens a call for speaker proposals and sponsorship opportunities ahead of each Unify event.

For more information, please contact: events@firstdue.com.

Who can I contact if I have additional questions?

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For any other Unify-related inquiries, reach out to the First Due Events Team at events@firstdue.com.